Contact
Tell us what your skin or order needs
Order issue, routine question or retail enquiry? Send one message to the Korean Skincare team. A real person reads it and replies within two business days.
Email us info@koreanskincare.worldReplies within two business days, usually faster.
Contact topics
Choose the right route
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Order help
Tracking, address changes, returns and replacements. Include the order number and the email used at checkout.
Write about order help -
Product advice
Tell us your skin type, current routine and main concern. We will suggest the next useful step, including when that means buying nothing new.
Write about product advice -
Wholesale & press
Stockist questions, retail partnerships, samples and media requests all reach the same team here.
Write about wholesale & press
Before you write
Quick answers
These answers cover timing and scope. If your situation is different, send the message anyway.
How quickly will Korean Skincare reply?
Within two business days. Order issues are reviewed first, and most messages receive a reply sooner.
Can you change an order after checkout?
Sometimes, if the parcel has not entered fulfilment. Email the order number and requested change as soon as possible; we will confirm what can still be edited.
Can you build a routine for my skin?
We can suggest a simple cosmetic routine based on your skin type, current products and goal. We do not diagnose skin conditions or replace medical advice.
How do I patch test Korean skincare?
Apply a small amount to a discreet patch of clean skin and repeat as directed for several days before using it across your face. Stop if you develop persistent burning, swelling, hives or worsening irritation, and seek medical advice for a strong reaction.
How often should I use Korean skincare products?
Cleanser and moisturizer usually fit daily use, while exfoliating acids, retinoids and strong treatments need a slower start. Follow the product directions, introduce one active at a time and reduce frequency if your skin becomes tight, sore or persistently red.
How long does Korean skincare take to work?
Hydration and surface comfort can improve quickly, but uneven tone, congestion and fine lines usually need weeks of consistent use. Judge one change at a time, take photos in the same light and stop any product that causes ongoing irritation.
Where should wholesale and press requests go?
Use the contact form and choose Wholesale or Press. Include your company, country, deadline and what you need from us.